Home Care and Night Care Services
Supporting you to be as independent as possible at home
The Home Care and Night Care Services offer a range of personal care and practical support to help you live as independently as possible in your home.
The home care and night care staff work together with other professionals who may also be involved in caring for you (such as social workers, district nurses and occupational therapists).
The Home Care Service
This service is available between 7am and 10pm, seven days a week. It specialises in short term support, to help you regain independent living skills you may have lost through ill health or a stay in hospital, or to learn new skills. We will always try to help you to do things for yourself, rather than do them for you, unless this is not possible. This service usually lasts for a maximum of six weeks. We also provide some longer-term care in certain circumstances.
The Night Care Service
This service provides three different night time services between 10pm and 7am:
- a carer to stay through the night. This service is available for a maximum of two nights a week, Mondays to Fridays only, to provide a break for the person who usually stays with you
- night carers who visit your home up to three times a night to provide vital personal care that cannot be provided in any other way
- carers at night to support you if you live in an Extra Care Sheltered Housing scheme.
Please contact us to find out if you are eligible to receive support from our home care or night care services. Our contact details are below.
A social worker will visit to help you complete a full assessment of any support you need. If you meet our criteria for a service from home care or night care, the social worker, and sometimes an occupational therapist, will agree with you the support you need. This is called your support plan. This will say what days and at what times our home care assistants will visit, and what they will do to support you.
A home care organiser will then visit you to arrange the best way to give you the support that has been agreed. Home care assistants will then start visiting you to give you that support.
What happens after six weeks of home care service?
Your social worker and home care organiser will keep in touch with you and your home care assistants, throughout the six weeks that you receive home care, to see how you are getting on.
By the end of the six weeks, your social worker will talk with you about the choices that are available to you, if you still need support. If you do still need support, your social worker can help you to arrange this.
What kinds of support can the Home Care and Night Care Services give?
We can give support with things like:
- help to get in or out of bed
- personal care, which means things like help to wash, shower, bathe, dress, use the toilet, or eat meals and
- practical support to make simple meals and drinks.
Our staff are not allowed to:
- do anything for you that is different from what was agreed in your support plan
- keep or use your bank Personal Identification Number (PIN) or use your bank card to take money out for you
- collect your pension or benefits using your card
- keep the keys to your house or
- accept gifts or money.
For more information about our standards for home care and night care services, and what to do if your home carer does not arrive or you need to cancel the visit, please see the Important information about Home Care and Night Care Services page.
Do I have to pay if I use the Home Care or Night Care Services?
There is a charge for having support from the Home Care and Night Care services. The amount you will have to you pay depends on how much care you receive and your level of income and savings.
When your service has started, a member of staff from our Fairer Charging Team will visit you to work out how much you need to pay. They will also check what state benefits you may be entitled to and support you to apply for any that you are not getting.
You will not be asked to pay for any home care or night care service you receive before you have been told how much the charge is.
For more information about home care and night care services, please contact our Older People’s Access Service (OPAS).
Phone: 0121 303 1234
Textphone: 0121 303 6230
Important information about Home Care and Night Care Services
Our standards for Home Care and Night Care Services, and what to do if there is a problem with the home carer's visit.
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