WARNING Safety Balance boards
We have suspended the supply of a number of hoverboards/balance boards from local importers. Consumers should check the safety of their hoverboards with their retailer. Great care should be taken when charging hoverboards; they should not be left unattended or overnight. Please see press releases and links for more information.
For consumer advice and help with making a complaint telephone the Citizens Advice Bureau on 03454 04 05 06 or visit the Citizens Advice Bureau consumer rights website.
Trading standards provides advice and guidance for businesses who sell goods and provide services to consumers. For more information call us on 0845 330 3313 or visit our Business Advice page for more information of how legislations and regulations apply to your specific business.
Your views on the service we provide
Our Customer Care Charter gives further details on the standards of service you can expect from us. If you would like to speak to an officer in respect of a comment, complaint or compliment you wish to make or have already made in respect of Trading Standards Services you can speak to:
Julie M Neal
Your Views Co-ordinator
Regulation and Enforcement
50 Newton Street
Telephone: 0121 303 6971
Further information: Rogue traders and doorstep sales
Birmingham Trading Standards provide legislative information and a number of schemes that can protect you against doorstep traders that may try to sell you goods and services that you do not want. We also work with No Rogue Traders Here Ltd who provide a service which enables you to search for verified reputable traders.
If you think you are being targeted by a rogue trader visit our Doorstep Sales and Rogue Traders for further information and advice.
Service Plan and Service Standards
We work hard to provide you with the very best service possible. A copy of the Trading Standards Service Plan for 2014-2015 is attached below for your information.
Information about external links on birmingham.gov.uk
Birmingham City Council includes links to websites provided by other organisations. The council is not responsible for the content of these sites and accepts no liability for material within them. When following links to external sites, you are leaving Birmingham City Council's website (www.birmingham.gov.uk)