Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Resident Involvement

Overview

Resident involvement is how you, as tenant, leaseholder or resident, can influence how the council provides services to you. It is a two-way process, which means that we will share information and ideas with you, and we will listen to your suggestions and comments. Successful resident involvement should lead to improvements in the services you receive and help the council to make better decisions.
We would like to involve as many residents across Birmingham as possible. Each district has a tenant participation officer whose job it is to help you become involved and to support the residents who are already involved.

How you can get involved

There are lots of ways that you can get involved. Some of these activities only take up a little of your time, and many of them take place inside your own home.

Other activities can take longer or happen more frequently and might involve meetings and events. Getting involved at this level gives you an even greater say in the changes we make to our services and offers a chance to meet new people and learn new skills.

No matter what level of commitment you are able to give, there is an opportunity for you to have your say and make a difference to our housing services. We can also help you with out-of-pocket expenses such as travel and childcare.

The Menu of Involvement attached below explains all of the different ways that you can get involved and share your views.

Essential Information
  • We would like to involve as many residents across Birmingham as possible. There are ten districts in Birmingham and each district has a tenant participation officer whose job is to help you become involved and to support the residents who are already involved.

    Contact your local tenant participation officer to find out how you can get involved in managing your homes, improving your area and improving how we deliver your services.

    Get involved in:

    Across Birmingham there are currently 33 Housing Liaison Boards (HLB) and around 20 Resident Associations. These are comprised of around 400 HLB members, 70 sheltered HLB members, 15 tenant inspectors and around another 150 active participants.

    Citywide Groups

  • Leaseholders are people who own a former council flat or maisonette but whose freeholds are owned by the council.

    The Leaseholders Liaison Board (LLB) was created because there are far fewer leaseholders than council tenants and they have different concerns.

    The LLB looks at issues that particularly affect leaseholders - such as leaseholder charges, major repair programmes and the development of neighbourhoods.

    All Leaseholder Liaison Board members have been democratically elected and every constituency in the city is represented.

    To find out more about leaseholder involvement contact the Leasehold Services Team.

  • Email

    residentinvolvement@birmingham.gov.uk

    The central Resident Involvement Team

    Local Tenant Participation Officers

Frequently Asked Questions
    • No. As a tenant, leaseholder or resident you are our eyes and ears for your community. The most important thing that you can bring is an interest in improving our services. We will try to help you to gain the confidence and knowledge to be able to make meaningful decisions about your housing services.

    • There are lots of ways that you can get involved. Some of these activities only take up a little of your time, and many of these take place inside your own home. Examples include surveys by post, telephone or email, mystery shopping, conferences and events.

      Other activities take longer or happen more frequently and involve meetings and events. Getting involved at this level gives you an even greater say in the changes we make to our services and offers a chance to meet new people. Examples include focus groups, Housing Liaison Boards (HLBs), Tenant Management Organisations (TMOs) and residents’ associations.

      Our Menu Of Involvement, attached above, explains the options in more detail. To express an interest in getting involved in any of these activities, please contact the tenant participation officer for your area. Choose an area from the Contact Us section above to find their details.

    • A Tenant Management Organisation (TMO) is set up by residents to manage the homes in a specific area on behalf of the council. As a member of a TMO you will have a say in the way your housing service is run and you will still be a tenant of the council.

    • A Housing Liaison Board is made up of a group of tenants, leaseholders, local residents, Councillors and housing staff who monitor and improve housing services in their local area. You can find out more by visiting the Housing Liaison Boards page.

    • A residents’ association is a group of local residents that works to tackle issues of concern in a particular area. If they meet certain criteria, they can then apply for an annual administration grant from Birmingham City Council.

    • There are a number of activities that you can do from home, for example, email and telephone surveys, telephone interviews and online questionnaires. You can also share your views with your tenant participation officer by phone. If this is difficult for you, we can also arrange for someone to visit you at home.

      Our menu of involvement, attached above, lists all of the activities we offer.

    • Your views are important to us. If you can't make it to a meeting, please let your tenant participation officer know. They may ask you to complete a questionnaire or send an email with your comments and they will then arrange for your views to be put forward.

    • If you prefer, you can begin by trying some of our resident involvement activities from home, such as surveys and telephone conferences.

      We want you to be able to participate in any way you wish so we can support you to take part in resident involvement activities that take place outside the home. We will pay for your travelling expenses (bus fare, taxi provided by us or mileage for using your own vehicle) and childcare. Your local tenant participation officer can tell you more.

    • If you wish to attend any events or meetings, we will ensure that the venues are fully accessible. We also provide hearing loops for those with hearing loss and large print documents or audio CDs for those who are visually impaired.

      You also have the option of participating in resident involvement activities from home.

    • You are welcome to come to a number of meetings as an observer to get a feel of how our customers work with us. To arrange this, speak to your local tenant participation officer.