Finding a reliable builder
All the contractors that were on the council’s list were TrustMark certified. TrustMark is a government initiative set up to help individuals find a reliable trader. Any trader that is ‘trust marked’ means they have had their financial position checked and have signed up to a code of practice that includes insurance, good health and safety practices and customer care.
Details of the TrustMark Scheme can be found on their website – www.trustmark.org.uk.
It may be useful to contact Consumer Direct, the government’s phone and online consumer advice service. They can provide clear, practical advice about your rights, choosing a tradesperson or what to do if things go wrong. Consumer Direct cannot recommend individual firms but they will give you contact details for approved service operators who have suitable TrustMark registered tradespeople who can carry out the work that needs doing. The telephone number is 08454 04 05 06 or visit the website at www.adviceguide.org.uk.