Help us get the customer experience right for you

We want to provide a customer experience that exceeds your expectations. Help us do this by completing our survey on the BeHeard website

Complaints

It would be helpful if you have an issue or request for service that you contact the appropriate team to raise this first.  You can do this by using the contact us forms

The complaint team will try and resolve the complaint within 2 working days of receiving it. More complex complaints may need further investigation, in which case we will let you know, and you will hear back within 15 working days.   

Adult Social Care complaints have different timeframes.  Find out more.

If your complaint does not relate to a location, click on Next at the bottom of the map to proceed with the form.

If it does, please identify the location either by clicking on the map or using the Find Location search. You can search by street name, area or postcode.

It is important to identify the location when raising complaints about certain services such as; parks, roads, pavements and street lighting, this will help us to fully investigate the issues raised.

Make a complaint

Do you want to be able to track progress on this complaint?

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