Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Website Help


We are keen to hear any suggestions you might have for improving the site, as well as any problems you might have seen or encountered whilst using the site.

You can use this form to tell us about any problem with the website:

  • problem with online form
  • unable to find information
  • inaccurate Information
  • broken links
  • payment issue
  • website or webpage unavailable
  • web compliments
  • web suggestions
  • web-other website issues

To help solve your problem with the website please provide as much information as possible including the following:

  • if you were logged on to the one account, please provide your email address
  • provide the full title of the form you were using, when the error occurred
  • give details of the page you were on when navigating through the form, when the error occurred and provide the page address from the address bar of the browser
  • provide the information of what you entered before the problem occurred
  • a screen shot of the error message.

Please DO NOT use this form for general council enquiries or for problems with services. All non-web site related comments or enquiries should be directed to the relevant service area or the main council contacts.

Essential Information
  • All material on this website, including text and graphics, is copyright Birmingham city council unless otherwise stated. Use of this material may only be made with the express written permission of Birmingham city council.

  • We are always happy for people to put a link to the Birmingham City Council website on their web pages - you can either link to our home page or any individual page.

    If you would like to place an external link on the Birmingham City Council website, please email us at contact@birmingham.gov.uk

  • You can submit your own events on our dedicated website.

  • We sometimes attach documents, or other files, to pages on Birmingham.gov.uk, for you to download.

    We do this for a number of reasons: so that you can have printed copies; to preserve layout of forms and official documents, so that you can manipulate them on your computer, and so on.

    We use a number of different file formats. Depending on the computer and software you are using, these may open in your browser, simply by you following the relevant link. Otherwise you may need to have special software to access them.

  • Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

    View our cookie statement.

  • Individual Online Account

    If you live in Birmingham or use services run by us in the city, you can register for an individual online council to track your transactions with the council

    Business Online Council Account

    If you run a business or are an employee of a business in Birmingham, you can register for a business online council account to help you track your transactions with the council.

  • You can refer to the accessibility webpage to find tips on finding your way around the Birmingham city council website.