Birmingham City Council

Follow-up a repair to your council home

Please note: Urgent / emergency repairs cannot be dealt with online.

You can use this form to:

  • re-arrange and cancel appointments
  • chase-up an appointment and follow-up work
  • tell us that the repairer failed to attend as planned
  • tell us you are dissatisfied with what the repairer has done.

We aim to respond to you within 2 working days.

If your query relates to an urgent or emergency repair please call:

  • 0800 073 3333 (free from a landline)
  • or 0300 555 0404 (reduced mobile rate)
  • or 0121 678 5343 (text phone for deaf or hard of hearing people).

Repair follow-up enquiry form

Contact Details


Please provide your mobile number if you wish to receive text updates


In the format DD/MM/YYYY

Repair booking details


Given to you when the repair was first booked with us.


If no reference number has been issued to you yet, please state the date the repair was reported to us.

Repair follow-up enquiry


Please select one
I want to change my appointment to another day - tell us any dates or times to avoid in the box below.
I want to cancel the appointment as it is no longer required - tell us the date your appointment was scheduled for in the box below.
The repairer did not attend the scheduled appointment - tell us when they were due to call and any relevant information in the box below.
I am still waiting to hear about an appointment date - tell us any dates or times to avoid and what needs repairing in the box below.
I want to know when will the repairer return to finish my repair - tell us what the repairer said would happen next in the box below.
I am unhappy with the repair work done - tell us what you think they have done wrong and what you want done to put it right in the box below.
Another issue not mentioned above - please give details in the box below.


Please tick to confirm
I confirm that this request is not in relation to an emergency or urgent repair

The personal data collected on this form will be used in full compliance with the Data Protection Act 1998 and in accordance with the Council's published privacy policy.