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Welcome to birmingham.gov.uk



'Your Views' Complainants' Survey - Planning & Regeneration Service

Shortcut to this page is: www.birmingham.gov.uk/planningyourviewssurvey

'Your Views' is the council's formal comments, compliments and complaints system. We take your comments about our service very seriously as we care about delivering an excellent standard of service to customers .

Find out what you can expect from our service here.

The purpose of this survey is

  • to capture your experience of our complaints service
  • to assess satisfaction levels of customers using this part of our service
  • to identify areas for improvement to our Planning and Regeneration services

This ongoing customer survey will be analysed quarterly. The latest analysis will be added to this page soon.

If you have recently made a complaint about our service, we want to know about your experience. Please complete the following survey.

Find out how we turned your comments, complaints and compliments into service improvements.

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Last Updated : 20th December 2013