Our online forms and systems

Some of our forms and systems will be offline between 7:00pm on Monday 18 March and 7:00am on Tuesday 19 March. Forms or payments submitted or made by phone after 8:30pm may not be received. We are sorry for any inconvenience.

Penalty charge notices (PCN)

You have received a PCN for a parking contravention, driving where not permitted, or failing to pay a Clean Air Zone (CAZ) charge. Read more about why PCNs are issued.

If you believe the PCN you have received for one of these offences has been issued incorrectly, you can submit your appeal online.

Online appeals are the most efficient way of submitting an appeal, as the details are automatically allocated to the correct case.

Our current response time is approximately 4 weeks.

Scam alert

You can check that the PCN or Charge Certificate you have received is genuine by viewing the evidence on our website. Our PCN payment line is 0121 667 4964.

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