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Payment Terms and Conditions for Environmental Health & Commercial Waste Services


Birmingham City Council Payments Terms and Conditions

These terms and conditions relate to services provided at the request of the customer from Birmingham City Council.

a) Request for service or making a booking

i) Bookings or requests for service are subject to availability

ii) Prices quoted are valid at time of booking

b) Payments

i) Payments are processed using the secure World Pay site (unless otherwise stated) and will show on your account within one working day. If payment is made on a weekend or a bank holiday, then your payment will not be processed until the next available working day.

ii) The personal data collected whilst processing a payment will be used in full compliance with the Data Protection Act 1998 and in accordance with the Council’s published Privacy Policy, a copy of which is available at any Council Neighbourhood Office and Library and on the Birmingham City Council website www.birmingham.gov.uk/privacy

C) Cancellation by the service

i) Where the booking or request for service can no longer be accommodated by Birmingham City Council or we are unable to attend on the agreed date and time, we will endeavour to provide you with as much notice as possible – a suitable alternative or full refund will be provided

d) Cancellation by the customer

i) Where you (the customer) can no longer make the time or date of the agreed booking or request for service, you must inform Birmingham City Council at the earliest opportunity and at a minimum, 24hrs before the agreed date and time of the booking or request for service.

ii) Failure to notify Birmingham City Council 24rs before may result in any consequent refund request being refused

e) Refunds

i) Refunds can and will be processed by Birmingham City Council where applicable. Requests for refunds will be considered on an individual basis and you will be contacted by phone or in writing by the Service concerned

ii) Where materials have been procured by Birmingham City Council specifically at your request or for the required service, refunds will not be issued. However Birmingham City Council will try to accommodate the customer by arranging a suitable alternative/date and time (subject to availability)

f) Liability

i) We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.

ii) We shall only be liable for any loss of damaged suffered by you which is reasonably foreseeable consequence of a breach of this Agreement. In the event that any loss or damage suffered by you relates to your business activities [or use of the Premises we are providing a service for] then we exclude all liability and in particular we exclude all liability for loss of profits or other economic loss arising of a breach of this contract.

iii) Birmingham City Council reserves the right to vary these terms and conditions.

Essential Information
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