How do we decide which roads or pavements get repaired? There are two ways: 1. The first is by a continuous programme of inspecting Birmingham's streets and pavements, so that we can identify possible problems in advance, as well as seeing existing ones. 2. We also rely on you telling us about repairs that you think need carrying out. By listening to you, and looking ourselves, we decide which repairs to do. Will every repair get done? Birmingham City Council decides how much money it has to spend on road and footpath maintenance. So whilst we may want to re-surface or re-lay a road or footpath, it may have to be put on a waiting list because of limited resources. The limits set by the City Council also mean that we have to give priority to repairing real hazards, rather than areas which are just unsightly. We look at every potential repair and balance the money available with the urgency of the problem.We give priority to repairs which keep roads and footpaths safe for you. How quickly will we carry out repairs? The speed of the repair depends on how urgent the problem is. We'll inspect within five working days (at the most) anything you report. Emergency work will be completed within 24 hours after receiving the alert. Very dangerous situations will be made safe within two and a half hours. These would include things like: A dangerous pothole or tripping hazard. A serious skidding hazard caused by material on the road. If there's a reason for not carrying out any work, or if major repairs are needed, we'll let you know. For more information please contact: Highways by telephone 0121 303 6644