Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Advertisement

Advertising

Customer Service Centres - Locations and Opening Times

It may not be necessary to visit your neighbourhood office as many services are now available online or over the phone. Please use the search facility, A to Z index or 'Do it online' page on this website to see if your query can be resolved online.

Some enquiries are dealt with as emergencies and don't need an appointment, some homelessness enquiries for example. Please note that we now run our homeless services from three customer service centres across Birmingham – Erdington Customer Service Centre, Sparkbrook Customer Service Centre and Northfield Customer Service Centre.

If you still need to visit your neighbourhood office, please ring 0121 216 3030 in advance to see if you need an appointment and to book an appointment if required.

Northfield Customer Service Centre (including housing advice service)

1a Vineyard Road
Northfield, Birmingham
B31 1PG

Opening Times for
Northfield Customer Service Centre
Day Opening Time Closing Time Comments
Monday 09:00 16:30
Tuesday 09:00 16:30
Wednesday 09:00 16:30
Thursday 09:00 13:00 Closed in the Afternoon
Friday 09:00 16:15
Saturday - - Closed
Sunday - - Closed

Erdington Customer Service Centre (including housing advice service)

Civic House
101 Sutton New Road
Erdington, Birmingham
B23 6RE

Opening Times for
Erdington Customer Service Centre
Day Opening Time Closing Time Comments
Monday 09:00 16.30
Tuesday 09:00 16.30
Wednesday 09:00 13:00
Thursday 09:00 16:30
Friday 09:00 16:15
Saturday - - Closed All Day
Sunday - - Closed All Day

Sparkbrook Customer Service Centre

Sparkbrook Community and Health Centre
Grantham Road
Sparkbrook, Birmingham
B11 1LU

Opening Times for
Sparkbrook Customer Service Centre
Day Opening Time Closing Time Comments
Monday 09.00 16.30
Tuesday 09.00 16.30
Wednesday 09.00 13.00
Thursday 09.00 16.30
Friday 09.00 16.15
Saturday Closed All Day
Sunday Closed All Day

Saltley Customer Service Centre

54 Highfield Road
Washwood Heath, Birmingham
B8 3QU

Opening Times for
Saltley Customer Service Centre
Day Opening Time Closing Time Comments
Monday 09:00 16:30
Tuesday 09:00 16:30
Wednesday 09:00 13:00 Closed in the afternoon
Thursday 09:00 16:30
Friday 09:00 16:15
Saturday Closed All Day
Sunday Closed All Day

Newtown Customer Service Centre

New Aston House
Newtown Shopping Centre
Newtown, Birmingham
B19 2SW

From Monday 20 October 2014, Newtown Customer Service Centre will no longer provide homeless on the day services. If you need this service, please visit our Northfield, Sparkbrook or Erdington offices. In emergencies, outside of office hours, you can contact the Homeless Service on 0121 303 2296.

Opening Times for
Newtown Customer Service Centre
Day Opening Time Closing Time Comments
Monday 09:00 15:30
Tuesday 09:00 15:30
Wednesday 09:00 15:30
Thursday 09:00 13:00 Closed in the afternoon
Friday 09:00 13:00 Closed in the afternoon
Saturday - - Closed all day
Sunday - - Closed all day

Quinton Customer Service Centre

Four Dwellings Site
Quinton Road West
Quinton, Birmingham
B32 1PJ

Opening Times for
Quinton Customer Service Centre
Day 9.00 - 13.00 14.00 - 16.30 Comments
Monday Open door and reception service Appointments only Closed for lunch 13:00-14:00
Tuesday Open door and reception service Appointments only Closed for lunch 13:00-14:00
Wednesday Open door and reception service Closed Half-day closing
Thursday Open door and reception service Appointments only Closed for lunch 13:00-14:00
Friday Appointments only Appointments only till 4.15pm Closed for lunch 13:00-14:00
Saturday Closed all day
Sunday Closed all day

Freshwinds Advice and Welfare Service

Freshwinds are currently co-located with the Neighbourhood Advice and Information Service at Quinton Customer Service Centre. Freshwinds Advice and Welfare Service is a free, independent and confidential service which offers advice on debt/money and all types of welfare benefits, including Tribunal Representation at Quinton Customer Service Centre. They offer a drop in service on Monday, Tuesday, Wednesday and Thursday from 9am to 1pm, or booked appointments from 2pm to 4.30pm Monday, Tuesday and Thursday. You can book an appointment via the reception at the office, or by calling 0121 415 6670, and asking to speak to the Advice and Welfare Team. You can also email the team on findadvice@freshwinds.org.uk. More information on the services Freshwinds offer is available on their website, www.freshwinds.org.uk.

Other Offices

Bartley Green Neighbourhood Office (Monmouth Road, Bartley Green, B32 3LX) and Yardley Wood Neighbourhood Office (Yardley Wood Library, Highfield Road, Yardley Wood, B14 4DU) are part time offices, and you will need an appointment to attend.

Hawksley Neighbourhood Office (Hawkesley Community Centre, 51 Edgewood Road, Kings Norton, B38 9RN) and Druids Heath Neighbourhood Office (Druids Heath Library, Idmiston Croft, Druids Heath, B14 5NJ) are also part time and services are availble by visiting the location.


Perry Common Customer Service Centre (599 College Road, Kingstanding, B44 0AY) is open on Tuesdays and Thursdays, 9:00 to 16:30 for receipt of documentation only. The office is also closed between 12:30 to 13:30.