Equality Information for Local Services
Birmingham City Council believes that considering equality is not just about meeting the requirements of the Equality Act 2010, it also means promoting fairness and equal opportunities for all its customers and staff.
To comply with the law, and to go beyond, we need to monitor the different characteristics and needs of our customers and staff. If we don’t collect relevant information; such as age, race, sex etc; we can never know if we are addressing equalities issues.
Local Services is a new directorate, comprised of services that used to fall in the 'Homes and Neighbourhoods' and 'Environment and Culture' directorates. Read our Equality Information report, attached below, or choose a link from the list below to find out more about how the different Local Services service areas are tackling equality issues.
Annual Report on Equality
The former Environment and Culture Directorate reported annually on its equalities and community cohesion activities and achievements to the city council’s Equalities and Human Resources Overview and Scrutiny Committee.
The latest report was approved on 14 February 2012 and is attached below.
Customer Services Excellence Accreditation
In September 2011 the former Environment and Culture Directorate became the first directorate within Birmingham City Council to attain Customer Service Excellence (CSE) accreditation in all of its service areas. The Customer Service Excellence standard offers public services a practical tool for driving customer-focused change within their organisation.
In October 2012 the former Environment and Culture Directorate, now part of the Local Services Directorate, not only successfully retained the Customer Services Excellence standard, but also improved upon the previous year’s compliance. The final assessment report acknowledged that: “This directorate is a ‘trail blazer’ for the city in terms of its cohesive approach to planning, performance, customer service excellence and accountability and remains the only one in the city to hold the CSE standard.”
In 2013 to demonstrate our commitment towards providing excellent customer services to the citizens of Birmingham the Local Services Directorate produced the attached Directorate Customer Charter which sets out our overarching standards.