Birmingham City Council

Contact us

CONSUMER ADVICE

If you require consumer advice or wish to report a trader please contact the Citizens Advice consumer service either on their helpline on 03454040506 or by using their Consumer Complaint online form

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues - visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 03454040506. The service can be contacted between 9.00am - 5.00pm Monday to Friday [the service is closed on bank holidays and public holidays].

Personal appointments are only offered if a need for an appointment is identified following your initial telephone or online contact with the Citizens Advice consumer service.

The Citizens Advice consumer service also have two specific online forms for complaints about Energy Services and Post Services.

BUSINESS ADVICE
If you require Business Advice please contact us on 0845 330 3313 or use our Trading Standards online form.

YOUR VIEWS
Our Customer Care Charter gives further details on the standards of service you can expect from us. We want to hear from you with any compliments, comments or complaints about our services. Contact us by writing to :



Operations Manager Trading Standards
Trading Standards,
PO Box 16586
Birmingham
B33 3EH

PLEASE NOTE: This is NOT a public access building.

Or by e-mail to: tradingstandards@birmingham.gov.uk