Birmingham City Council

Your Views Are Good News

We welcome your comments, complaints and compliments.

Use the links below to give us your views on our services.

The council is committed to providing the best service it can, and often it's only by listening to customers that we can find out how well -or badly - we're actually doing.

That's why the Comments, Complaints and Compliments, we receive from our customers are so important.

Comments - If you're got an idea for improving our services we want to hear from you. Perhaps you can suggest how we can provide better value for money or do things differently in future. Just tell us and we'll look into your suggestion, see how it might work and then let you know what we're planning to do.

Complaints - Unfortunately things do sometimes go wrong. So if you're not happy with one of our services or the way we have dealt with you, we want to know. This gives us the opportunity to put things right and, where necessary, change the way we work to improve our services. We always try and resolve complaints on the spot, but where thats not possible they will be investigated and then we'll tell you what we plan to do about it.

Compliments - It's always nice to get a pat on the back, and by telling us when we do a good job we can ensure that the staff responsible are properly thanked. It also helps us to identify areas of best practice that other teams within the council can use to help them deliver their services. All compliments are acknowledged and well let you know if weve been able to use your compliment to improve service delivery.

Use the links below to make your Comment, Complaint or Compliment

How To Contact Us

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