Planning & Regeneration Equalities and Diversity
We consider equality is not just about meeting the requirements of the Equality Act 2010, it also means promoting fairness and equal opportunities for all our customers and staff.
The Public Sector Equality Duty came into force in September 2011, and requires local authorities to:
- Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.
- Advance equality of opportunity between people who share a protected characteristic and those who do not.
- Foster good relations between people who share a protected characteristic and those who do not.
The new duty covers the following eight protected characteristics: age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
To comply with the law, and to go beyond it, we need to monitor different customer characteristics and needs. It is fundamental to building a strong local economy and a fair society; and in these difficult economic times equality of opportunity is even more important.
Consultation and Engagement
Our Consultation & Communication Strategy identifies how and when we engage with our customers; how we share best practice on equality issues; and how we analyse our information. To date we have held and participated in, a number of consultation events with representatives from various sectors, statutory bodies, partners and stakeholders. Information on these consultation exercises is available here.
Customer Services Excellence Accreditation
Our Planning and Regeneration service has successfully retained the Customer Service Excellence Award for the last 7 years. For the first time in 2012 the service achieved full compliance across all of the assessment areas, and became one of a small elite group of organisations that have achieved this.
Part of the award looks at how we identify our different customer groups and how we may modify our standard approaches to cater for differing needs. The evidence for this is given in Criteria 1 - Customer Insight, accessed from the link below.
Accessible Formats and Communication Support
We are committed to being accessible to all of our customers.
- Alternative format documents are available on request
- Personal support is available on request for the completion of forms or access to paper planning applications and other documents
- We have interpreters on hand to assist with the diverse range of languages
Customer Service is one of our key priorities and we are striving towards being the best Planning and Regeneration service in the country. To deliver a great customer experience, it is important that we all engage with our customers, listen to their feedback, and make improvements based on what we learn. There are many areas that are helping us to do this:
- Responding to Service Complaints (Your Views and Ombudsman)
- Customer Feedback (User Forums, Satisfaction Surveys, Mystery Shopping)
Analysis and Actions
Find out more about how we collect, analyse and action improvements to our services as a result of our equalities monitoring below. Please note most of these pages are currently under construction and links will be added soon.
City Centre Management
Conservation and Design
Planning and Growth Strategy
Business Development and Innovation
Housing Regeneration and Investment
Education and Skills Infrastructure
Last Updated : 1st November 2013