Equality and Diversity for Environment and Culture Directorate
The Environment and Culture directorate is comprised of the following services:
Community and Play
Fleet and Waste Management
Library & Archive Service
Parks and Nature Conservation
Sport and Events
Equality and Diversity
The directorate strongly believes in customer engagement and in delivering services which meets the individual needs, and rights of customers and celebrates the diversity of the city.
Annual Report on Equalities
The Environment and Culture Directorate reports annually on its equalities and community cohesion activities and achievements to the city council’s Equalities and Human Resources Overview and Scrutiny Committee.
The latest report was approved on 14 February 2012. Please see attachment below:
Strategic Equalities & Diversity Annual Monitoring Report
Customer Service Excellence (CSE)
In September 2011 Environment and Culture became the first Directorate within Birmingham City Council to attain Customer Service Excellence (CSE) accreditation in all of its service areas. The Customer Service Excellence standard offers public services a practical tool for driving customer-focused change within their organisation. The Directorate will strive to maintain the accreditation and seek to improve upon its current assessment.
A summary of the Directorate CSE assessment report is attached, together with the assessment criteria.
E&C Directorate CSE report 2011
Click on the links above for the individual service areas for further information in relation to equality and diversity.