Waste Management - Equality

Birmingham City Council believes that considering equality is not just about meeting the requirements of the Equality Act 2010, it also means promoting fairness and equal opportunities for all its customers and staff.

To comply with the law, and to go beyond, we need to monitor the different characteristics and needs of our customers and staff. If we don’t collect relevant information; such as age, race, sex etc; we can never know if we are addressing equalities issues.

Attached below is our ‘Customer Charter' for Fleet and Waste Management. It explains more about how we monitor the customers and staff of the services delivered by this directorate, and how we have changed the way we provide our services because of this information.

Fleet and Waste Management offer an assisted collection service to customers that have a disability or that are elderly and infirm. This service is available on request for customers that receive individual sack and recycling box collections from their properties. we are currently not able to provide assisted collections to customers that have their waste collected in large wheeled containers.

This service can be requested via the Refuse Collection page link.