Birmingham City Council

Make a comment, compliment or complaint online

Please use this process to make complaints about Directorate for People services only. If you are a:

  • Service User
  • Carer
  • Representative acting on behalf of the service user
  • Or, if you feel you have a right to a service from the Directorate for People regarding social care;

your complaint will be dealt with through the statutory complaints process.

If you need to report an issue or concern regarding any of the below please click on take a look at our Do It Online page where you will find a comprehensive list of all our online services. You can report issues such as:-

  • Missed Bin Collections
  • Spilled Refuse
  • Dumped Rubbish
  • Abandoned Vehicles
  • Anti Social Behaviour
  • Faulty Street Lights
  • Pavement and/or Road Surface Problems
  • Tree problems

If none of the above meets your needs and you wish to make a formal complaint about a non Directorate for People service then please go to our Give us Your Views page (

Comments compliments complaints online form

Make a comment, compliment or complaint online

You can tell us about your comment, compliment or complaint using the form below.

Please fill in all the details, including how you would like us to contact you. If you would like help with filling in the form, you can contact us on 0121 303 5161. Please see the main Comments, compliments and complaints page for more information about our service and how to contact us.

Data Protection

We follow the Data Protection Act 1998 and we will only share information about you with people who need to know it. For more information, visit

Please tell us about your comment, compliment or complaint

Please choose the box that applies
A comment
A compliment
A complaint

Please give as many details as you can. We may contact you if we need more information about your comment, compliment or complaint.

Personal data

Please make sure you have given us the correct details above so we can contact you.
by letter
by phone
by email


18 to 49
50 to 64
65 or over
Prefer not to say

Equal opportunities
It would help us to know who is using our service if you answer the following questions. It won't affect the way we work with you if you don't give us this information.

Do you have a long term illness, health problem or disability which limits your daily activities?

Prefer not to say

Asian or Asian British
Black or black British
Other ethnic group
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