Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Councillor Enquiries

Overview

An important part of a councillors work is representing constituents on matters of concern, giving confIdential advice and support in resolving matters, particularly where the Council is responsible for a service delivery.

Councillors (also known as members) all hold regular surgeries within their ward, which residents can attend to raise any issues.

All citizens of Birmingham are eligible to attend these surgeries with any problems they may have.

For details of your Councillors Advice Bureau please select your ward from the menu. If you are unsure which ward you live in, please check via the ward information and services or e-mail elections@birmingham.gov.uk with your address; alternatively you can phone 0121 303 2731.

A list of Advice Bureau can also be obtained from your local Neighbourhood Office, showing the date, time and address of surgeries.

When visiting the surgery, you need to provide as much information about your problem as possible

Essential Information
  • Carol Edwards (Conservative group office) 0121 303 2656
    Sue Morris
    (Liberal Democrats group office) 0121 303 4204
    Rose Horsfall
    (Labour group office) 0121 303 5147

    Ward Information and Services: 0121 303 2731
    or e-mail at: elections@birmingham.gov.uk

  • When dealing with Councillor Enquiries, Members' Support Services will:

    • Be organised, approachable and courteous when dealing with customers
    • Be willing to adapt to meet the changing face of the organisation
    • Align with the council's plans priorities

    Customer Enquiries will:

    • Promise to deliver first class support to Members and the Citizens of Birmingham
    • Strive to achieve continuous improvements across the service
    • Anticipate and manage change
    • Create a culture and environment that encourages staff to make changes for the better of the service

    If you wish to contact the members Support Service, please see the address below:

    Members Support Services
    Democratic Services
    Council House
    Birmingham

Frequently Asked Questions
    • Yes you can. All local Councillors hold regular surgeries, normally twice a month. You can either obtain this information from Ward Information and Services, or you can pick up a leaflet with this information from your local Neighbourhood Office, Library or Leisure Centre.

    • To find out where surgeries are held, you can use the Ward Information and Services, and enter your ward, this will give the time, date and address of surgeries. You can also ring 0121 303 2731.

    • If you are unhappy with the school offered to your child, you can have your case heard by an independent appeals panel who will consider your individual circumstances. It is important to note that parents/carers or guardians can only make an appeal for Birmingham schools originally submitted as a preference during the initial school application process.

    • You have the right of appeal to the Planning Inspectorate if-

      • No decision has been reached on the application within the 8 week statutory period;
      • The application is refused;
      • The applicant does not agree with one or more of the conditions on an approval.
    • With effect from May 2008 the City Council’s Standards Committee will be the first point of contact to investigate possible breaches of the Code of Conduct for Members by elected and co-opted Members and not the Standards Board of England. In appropriate cases, complaints may be referred by the Standards Committee to the Standards Board for England.


      The information for Complainants and the complaints form can be accessed in PDF format online, on the page entitled Complaints Against Councillors.