Birmingham City Council

Coroners Service - Service Standards

The Coroner aims to release the deceased to the bereaved for cremation or burial as quickly as possible whilst fulfilling the required judicial obligations. In 2011 - 90% were released within a week of death; 99% within a month of death.

The Coroner also aims to deliver verdicts in inquests as quickly as possible following the necessary investigations into the death. In 2011 - 48% of verdicts were delivered within 6 months of death; 84% within 12 months.

The Coroner is eager to hear the views of service users on the service they receive. Any comments, complaints or compliments can be made in person, by phone, letter or email. The Coroner has introduced questionnaires to seek feedback on the service's performance and ideas for improvement. In 2011:-

  • 100% said that they were dealt with sensitively at all times.
  • 100% were satisfied with the eventual outcome of their involvement with the Coroner's Service (non-inquests).
  • 100% were satisfied with the facilities available to them at the Coroner's Court (inquests).
  • 100% were satisfied with the experience of dealing with the Coroner's Service (non inquest).
  • 100% were satisfied with the experience of dealing with the Coroner's Service (inquests).