Out of Hours Support
Out of Hours Home Care Service
The Out of Hours Home Care Service operates between the hours of 5.15pm and 8.45am Monday to Thursday and 4.15pm Friday to 8.45am Monday, telephone 0121 464 5001.
If you receive a home care service during the above hours or a difficulty arises relating to your home care service, please contact the above number for advice and support.
Night Home Care Service
The Night Home Care Service provides assessed home care between the hours of 9.15pm and 7am seven days a week. We offer 3 types of night care services which are available to older adults and younger adults.
Our mobile night care service operates 7 nights per week, each night of the year between the hours shown above. Our mobile service could visit you up to 3 times during each night depending on your assessed needs.
We also provide a one to one night care service, where a night care assistant could stay with you throughout the night. This service is available for 2 nights per week only, Monday to Friday, it is an assessed service and gives support to carers.
Our Extra Care scheme provides a night care service to people living in extra care schemes. We have night care staff based at the schemes depending on your assessed needs, they are on hand to provide care throughout the night seven nights per week.