Customer Feedback
Our Consultation and Communication Strategy outlines what we do to engage with our customers on a regular basis, both with our day to day services and specific planned surveys on various parts of our service.
This ensures we know our customers’ expectations and deliver our services accordingly.
Although we have a ‘Duty to Inform, Consult and Involve’ customers in a formal way, we know the value of consultation and see it as an opportunity rather than simply a duty. It is our way of embedding a culture of engagement and empowerment, and involve local communities in shaping our city.
Satisfaction Surveys
In addition to consulting over ¼ million people a year directly about planning applications and planning policies, we carry out various surveys about different aspects of our service to find any areas for improvement.
Find out more about our ongoing satisfaction surveys below.
- Planning Applicants Survey
- Your Views Complainants Survey
- Enforcement Survey
- Fast Track Enquiries Survey
Other consultations currently being carried out by the Council generally, can be viewed on the Beheard Database.
Find out how we turned your comments, complaints and compliments into service improvements.
Last Updated : 1st November 2012