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Publication Scheme - our policies and procedures
This section provides the council's written protocols, policies and procedures for delivering our services and responsibilities.
If you can not find what you need please contact the FOI Mailbox FOI. Mailbox@birmingham.gov.ukPolicies and procedures for conducting business
Our reports and policies can be reviewed here.Policies and procedures for delivering services
This includes the council's service standards and complaints procedure:
Records management and personal data policies
Details on how to access archived information, our retention and destruction policies: