Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

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Pest Control - standard conditions of service

We aim to make the first visit within five working days of a treatment service being requested.

For any treatment visits arranged, morning appointments are usually any time between 8am and 12noon, and afternoon appointments are usually any time between 12noon and 4.30pm. We operate weekdays Monday Friday (except bank holidays), but we are currently unable to make weekend visits.

If we call, but there is no access we will leave a calling card with our contact details to advise that a visit was made.

All charges made are in respect of treatments undertaken as specified. Payment does not afford a guarantee of complete eradication or further re-infestation.

We reserve the right to decline the provision of a pest treatment service in situations where in our opinion; we consider such a treatment would adversely affect public or environmental safety.

The treatments available and charges made are subject to change without notice.

We make every effort to fulfil bookings made. However events can sometimes prevent this. On the rare occasions when we are unable to keep an appointment, we will contact customers at the earliest possible opportunity and offer them the best alternative appointment available. If the missed appointment is caused by events beyond the Council's control, we cannot accept responsibility for any inconvenience or losses incurred.


For further information or to request our services contact:

Telephone: 0121 303 6007
Fax: 0121 303 1957
or visit our main Pest Control web page and click on the blue button 'Report a problem with pests'.