HIV Team - Frequently Asked Questions (FAQ)
- What do we provide?
- Who can get the service?
- How can Adults and Communities staff help?
- Is there a charge?
- What about confidentiality and sensitivity?
- Want to find out more?
- How can I help improve HIV services?
- a counselling service for infected and affected staff members
- liaison with voluntary and health sector agencies to develop community care services
- an information service about the types and nature of respite facilities available to HIV positive people and their carers. This includes Pre-test advice for staff working with Looked After Children and a sexual health policy for Looked After Children
- a range of information leaflets, including the Newly Diagnosed leaflet in six community languages - French, Portuguese, Somali, Arabic, Lingala and Swahili. Copies of leaflets are available on request from the HIV Team 0121 303 1002
- a rolling training programme on HIV and Personal Relationships and Sexual Health for staff of both Directorates.
People living with HIV who are moving into Birmingham from another area.
The team will liaise with service providers and treatment centres to ensure the move and settling in period are well co-ordinated. The service user will then be transferred to a specialist social worker.
The Adults and Communities Directorate HIV Team offers advice and information on the rights of, and services available to, people affected by HIV in Birmingham.
Many social workers, social work assistants, occupational therapists, occupational therapists’ assistants, home carers, day nursery staff, staff in residential homes and day centres, foster carers, administrative staff and managers across client groups and across the Directorate, have received training in the issues involved in HIV/AIDS.
Staff are therefore available in all teams to adapt their services to the needs of people affected by HIV.
In addition, there are social workers based in the three hospital treatment centres in Birmingham.
Social Work Dept
Heart of England Foundation Trust
Birmingham and Solihull Heartlands Hospital
Bordesley Green East
Phone: 0121 424 1622
Community Care Team
University Hospital Birmingham NHS Trust
Selly Oak Hospital
Phone: 0121 627 8677
Haemophilia Social Worker Community Care Team
University Hospital Birmingham NHS Trust
Queen Elizabeth Hospital
3rd Floor, Nuffield House
Phone: 0121 627 2350.
Is there a charge?
There is no direct charge for advice. Any normal service charges, if any, would apply.
Confidentiality - It is not necessary to reveal HIV status to obtain general services. To obtain help, all that is required are details of the individual's symptoms and needs. Where HIV information is shared with staff, it will be treated with the utmost confidentiality and only passed on with the consent of the person concerned.
Sensitivity - Staff are trained to take account of the variety and changing pattern of needs which arise in HIV so as to respect the range of individual lifestyles and circumstances. People affected by HIV should not experience discrimination arising from HIV or other personal issues in seeking or receiving services.
If you require confidential advice or information contact the social work team at your hospital or the HIV Team at the address below.
33b Hubert Road
Phone: 0121 303 1002
Email: SCHHT@birmingham.gov.uk. Your message can be anonymous if you prefer.
Please note, the HIV Team does not operate a 24 hour service. The team can be contacted during office hours which are Monday - Thursday 08.45 - 17.15 and Friday 08.45 - 16.15.
If you need urgent advice on HIV testing or sexual health matters, please contact the Sexual Health Line on 0800 567 123 or NHS Direct on 0845 46 47.
As a way of continually improving services we would like to give you the opportunity to share your experiences of HIV services in Birmingham, and would welcome your comments. Carers of people living with HIV are also welcome to share their experiences.
Tracey Jones, Service Development Officer, is open to invitations to meet HIV peer support groups to discuss her role and also to hear users' and carers' views on services for HIV positive people in Birmingham.
You can contact Tracey by email via SCHHT@birmingham.gov.uk.
If you do not attend a group or do not have access to email and would prefer to contact us by telephone, please call 0121 303 1002 within office hours, which are Monday - Thursday 08.45 - 17.15 and Fridays 08.45 - 16.15.