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Birmingham City Council

Telecare

What is Telecare?

Telecare is a developing service that combines equipment with a monitoring and response mechanism that can help individuals remain independent at home. It also can impact upon the health, care, security and safety of individuals. It can provide individuals, their families and their carers with additional support and reassurance.


How does Telecare work?

Our aim is to expand the service to allow us to increase the use of technology within health and social care settings. This service is sometimes seen as the next step up from the Community Alarm Services that some people are already aware of (personal alarm systems where a red button is pressed in an emergency which connects the service user to a 24 hour call centre).

There are a lot of different types of equipment / systems available that both link to a call centre or just for use locally. This equipment can be used to detect emergencies or to alert vulnerable people, their relatives or carers. These systems can also track peoples movements to assist with monitoring the general health and well being of an individual. In fact, as we speak, the possibilities are growing and as technology improves so will our ability to provide this equipment to individuals.


How can I get Telecare?

Currently individuals have to be assessed to for this equipment and this will take place in the community alongside the normal assessments for social care and health.

To find out more information about our Telecare provision:

phone 0121 303 1234 or

email OlderPeoplesAccessService@birmingham.gov.uk and put 'Telecare' in the subject line.