Birmingham City Council

Consumer Advice

Consumer Advice

General Advice

General advice, help and information relating to complaints about products and services you have purchased.

Vehicle Complaints

General advice and links to information about complaints relating to vehicle purchases and repairs.

Safety Complaints

Trading Standards is responsible for enforcing the laws relating to the safety of goods we buy in the shops.If you have a problem, which you believe could be a safety issue, it is important to bring it to our attention.

Weights and Measures Inspections

We carry out inspections to various places from small bakeries, pubs, petrol forecourts to distributors and supermarkets. If you feel you are being given a short measure please read the information on this link.

Doorstep Sales

General advice and information relating to people who call at your home without an appointment to sell you goods or services.

Underage Sales

Trading Standards has responsibility for enforcing the laws that protect young people by setting age restrictions for the sale of certain products. If you suspect a trader of selling restricted products to underage people, please read the information on this link.

Contact us

If you require consumer advice or wish to report a trader please contact the Citizens Advice consumer service either on their helpline on 08454 04 05 06 or by using their Consumer Complaint online form