Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk



Trading Standards - Vehicle Complaints and Investigations

Trading Standards deal with misdescribed vehicles, mileometers which have been turned back (known as 'clocking'), unroadworthy vehicles (those that would fail an MOT), sub-standard vehicle servicing, traders selling vehicles in residential areas, misleading prices and incorrect credit advertisements.


  • provide traders with advice on their legal responsibilities.
  • investigate complaints and advise consumers of their rights.
  • prosecute those who commit criminal offences such as 'clocking' vehicles
  • monitor newspaper and other advertisements to identify traders claiming to be private sellers
  • investigate complaints about unsafe LPG installations

If you are thinking of buying a second hand vehicle you might like to visit www.adviceguide.org.uk for further advice on what to look out for.

Remember, if you are buying from a trader you have rights if the car turns out to be faulty. So always be on the look out for traders who sell from home and who are pretending to be private sellers as this means that they are trying to get out of their legal obligations to you.
If you are in any doubt, just walk away!

If you have any query relating to MOT tests you can obtain help and information from the directgov website by selecting the following link: http://www.direct.gov.uk/en/Motoring/OwningAVehicle/Mot/DG_10020539

Here is a guide to buying your first car. This has been put together by Central England Trading Standards Authorities (CEnTSA) and Consumer Direct. However Consumer Direct, has now been superseded by the Citizens Advice consumer service.

This is a great information pack providing all the information you need to buy your first car.

For further information or to make a complaint please contact the Citizens Advice consumer helpline on 03454040506.

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