Please be aware that due to industrial action some council services may be disrupted on Thursday 10 July.

Birmingham City Council

Neighbourhood Advice and Information Services

Access to City Council services and advice on income maximisation is provided through the Neighbourhood Advice and Information service. This includes:

  • The network of Neighbourhood Offices
  • Home visits to people who cannot get to offices
  • Contact Birmingham
  • A network of surgeries

Each year the service deals with over 800,000 enquiries from citizens. Just over half of these concern welfare benefits - help with claiming, identifying entitlement and take-up and problem solving. A further one fifth are about other financial matters concerning debts and money advice and a similar amount are about accommodation problems both in the public and private sectors. All Offices offer appointments in order to avoid lengthy waits.

The Main Functions of the Advice & Information Services are:
  • To provide information, advice and local access to all council services
  • To provide information, advice & problem solving assistance with income maximisation
  • To provide a means of communication between citizens and departments on the provision of their services
  • To provide a service that supports the involvement of local people in the decision making process that effect them

Contact Birmingham 0121 303 1111 (International Dial: 00 44 121 303 1111) provides a service from 8.00 am to 8.00 pm, Monday to Friday. It aims to offer a full advice and information service to people who prefer to access the service in this way.

Need Help? E-mail Us at:

adviceline@birmingham.gov.uk


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