Birmingham City Council

Licensing - Service Plan and Service Standards

A copy of the Licensing Service Plan 2012-2013 is attached below.

Some of the service standards our customers can expect from us include:-

  • If you telephone us we will answer within 15 seconds.
  • If you request our assistance we will contact you within 5 working days to respond to your request.
  • When we have no option but to take enforcement action against a person we will strive to complete our investigation within two thirds of the time allowed to us by law.
  • We will operate an appointment system at our Crystal Court offices.
  • We will ask you, our customers, what you think of the quality of our services and take on board your views.
  • We will visit all Private Hire Operators three times during the year.


How we performed last year?

Some of the targets and performance measures for the year ending March 2011 are set out below:-

Our Commitment

Our Target

Our Performance

Comments

To ensure stakeholder satisfaction with the overall service provided

Hackney Carriage and Private Hire Customers - 90%
General Licensing Customers - 90%

95%



100%

To respond to requests for assistance and letters within 5 working days

97.5%

Requests for assistance - 99.6%

Letters - 99.6%

To visit traders, licensed and unlicensed, throughout the year

To undertake our planned inspections

100% undertaken - 8,368

To establish compliance during checks of Private Hire and Hackney Carriage vehicles

Hackney Carriage 90% compliance
Private Hire 65% compliance

Hackney Carriage 89.4%

Private Hire 71.2%

To determine the outcome of licensing applications within 60 days

90%

Licensing Act - 100%

Hackney Carriage & Private Hire - 100%

Other - 100%

To submit enforcement reports within two thirds of the time allowed by the law

95%

97%


For further information please use the Licensing General Enquiry Form.
or contact:-
Licensing Section,
Crystal Court,
Aston Cross Business Village,
50 Rocky Lane,
Aston
Birmingham
B6 5RQ
(Monday, Tuesday, Thursday 9am - 4pm
Wednesday 10am - 4pm
Friday 9am - 3.30pm)
Please note that ALL licensing applications will be dealt with by pre-booked appointments only.

(Taxi & Private Hire)
Telephone: 0121 303 8442
Fax: 0121 303 9796

(Licensing Act 2003 - Alcohol & Entertainment)
(General Licensing - Other Licences & Gambling Act 2005)
Telephone: 0121 303 9896
Fax: 0121 303 9982

(Licensing Enforcement)
Telephone: 0121 303 9611
Fax: 0121 303 9737


e-mail: licensing@birmingham.gov.uk

Top