How to Contact the Council Tax Office
You can contact the Council Tax Office by various methods.
We aim to respond to your letters, e-mails, faxes and forms within 14 days. At certain times of the year, due to high volumes of incoming correspondence, it is not always possible to meet this target. When this occurs, please be assured that we will respond to your enquiry in due course and your patience in these circumstances is appreciated.
When you telephone our specially trained telephone team during published hours, the information you give will usually be dealt with immediately. If this is not possible, it will be actioned within 14 days.
If you have a problem or want advice about your Council Tax account, please contact us by your preferred method.
Birmingham City Council
Resources department (revenues and benefits)
PO Box 5
If you write to us, please make sure you quote your ten-digit account number on your letter.
Telephone:0121 303 1113 Lines open Monday to Friday 9am to 5pm (except bank holidays).Please note that for quality and training purposes we may monitor and record your call.
Text phone:0121 303 1119 For use by customers with hearing difficulties.
Please note that this service is for registered users only.
By Personal Visit:
You can get help and advice at any Customer Service Centre. The link gives a list of offices and their opening times. It’s advisable to book an appointment.