Bereavement Services - Comments, Complaints and Compliments
Consultation with Service Users and Funeral Directors is completed and analysed regularly in order to determine the level of satisfaction of our customers.
Top 4 Findings (2012 - 2013)
- The overall satisfaction level for the Birmingham City Council's Cemeteries and Crematoria Service in 2013 for Funeral Directors was 100%
- The overall satisfaction level for the Birmingham City Council's Cemeteries and Crematoria Service in 2012 for Bereaved Service Users was 98.5%.
- Funeral Directors and Service Users consider employees to be helpful and courteous
- The service require investment.
How to make a Comment, Compliment or Complaint
We believe it is important to have a clear process handling complaints swiftly and with the minimum of inconvenience to ensure a quality service is provided. We will address your complaints and resolve them whenever possible.
What you need to do
Take your compliment, comment or complaint to the manager on site who will endeavour to find a solution to any complaints. You may prefer to telephone, fax or email your complaint. You will receive a response within 10 working days.
You can log your comments using the links below:
Cemeteries Survey: www.surveymonkey.com/s/KGJ9299
Crematoria Survey: www.surveymonkey.com/s/8KLNGMG