Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Customer Feedback - Bereavement Services

We want to hear your views on the service you have received from us. This helps us to ensure that we are catering to the needs of our customers.

If you have recently used our cemetery or crematorium service, please take a moment to complete our online customer satisfaction survey at Birmingham Be Heard.For other contact details please visit our Contact Us page

How to make a Comment, Compliment or Complaint

We would like you to tell us what you think of our service. It’s always good for us to hear when things go right but it’s also important to hear if we get things wrong.

Four things we have learned from our customer feedback

  • The overall satisfaction level for the Birmingham City Council's Cemeteries and Crematoria Service in 2014 for funeral directors was 100%
  • The overall satisfaction level for the Birmingham City Council's Cemeteries and Crematoria Service in 2013 for bereaved service users was 99%
  • Funeral directors and service users consider our employees to be helpful and courteous
  • Our service requires investment.