General Business Advice
Traders can contact us for help and advice by e-mail or by using our Trading Standards online form and will be directed to the most appropriate officer for their particular enquiry. Please note that we cannot intervene in disputes between traders.
You can also get useful information from the wbe sites mentioned on this page.
ERWIN - Everything Regulation, whenever it's needed
ERWIN provides regulatory advice and information to businesses, ensures consistency and simplicity of advice and information and engages with businesses to understand how they want advice provided.
The Business Companion - free legal advice
If you are a business that sells and/or supplies services to consumers, The Business Companion has a wealth of useful information for you.
Central England Trading Standards Authories (CEnTSA)
The CEnTSA Business Needs Newsletter provides guidance/support and advice to businesses on various subjects. Access to to the latest and past editions along with various news articles are available from the CEnTSA website.
Receiving a visit from Trading Standards
We aim to promote fair trading to the benefit of legitimate trade. If we visit you we will:-
- Always have ID please check
- Carefully explain why you may be required to do something.
- Confirm that in writing.
- Provide you with trader information leaflets where appropriate.
- Offer you the opportunity to discuss, with a senior officer, any decision we make.
Our published Enforcement Policy informs the decisions that we take when we find that an offence has been committed.
Consumer Credit Licences
If your business offers any kind of consumer credit or hire, you will probably need a licence as required by the Consumer Credit Act 1974. These are issued by the Financial Conduct Authority.
Are you a trader knocking door to door?
When selling goods or services door to door, and entering into contracts over £42 in a consumers home, you need to issue a cancellation notice by law. This gives the consumer 14 days to cancel the contract. Cancellation notices need to be provided in a prescribed format, for more guidance please see http://www.businesscompanion.info/
Our guide to buying or selling jewellery provides comprehensive help and advice to those involved in the jewellery trade or for those who have bought or are considering buying jewellery.
Weights and Measures
We have a page dedicated to Weights and Measures. If you wish to look for guidance on specific issues like average quantity, restaurants, pubs, fishmongers etc, then please visit Chartered Trading Standards Institute or National Measurement & Regulation Office
Please refer to our Safety page for more detailed information.
Business leaflets are also provided on the Chartered Trading Standards Institute website relating to nightwear, part worn tyres, pushchairs, electrical goods etc.
Age Restricted Sales
We have a page dedicated to the sale of Age Restricted Products. This has all the products listed where age restrictions apply. It also outlines what traders should be doing when selling these types of products. No ID No Sale posters can also be downloaded on that web page.
Contact details for Traders
Other sources of Information
Competition and Markets Authority
Chartered Trading Standards Institute
National Measurement & Regulation Office
Small Business Service
Financial Ombudsmen Service
Department of Business, Innovation and Skills.