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Welcome to birmingham.gov.uk

Service Reviews - Feedback Received

Local residents and stakeholders took part in dialogue about our Service Reviews in 2013.

On this page you will be able to find details of these reviews and some of the comments we received.

The review dialogue covered 11 review areas:

  • Future City Council
  • Adults Social Care
  • Education Services
  • Support Services (part one)
  • Sport and Physical Activity
  • A Well Managed and Resilient City
  • Support Services (part two)
  • Developing a Successful and Inclusive Economy
  • Developing Successful and Inclusive Communities
  • Safe, Clean and Green Neighbourhoods
  • Safeguarding, Supporting and Educating Young People

Comments received at Ward committees are available as part of the meeting minutes on our democracy pages. Comments from events held for people and groups with a particular interest are being fed into the individual reviews. You can also see the latest tweets using #BCCreviews.

Below are a few of the recurring themes from the feedback we received:-

  • Reducing reliance on residential and hospital care and helping people to remain at home - whilst there has been general support for this, people are concerned about the quality of care and that there will always be a need for some residential and respite care.
  • Support in principle for families/neighbours/communities supporting people to remain in their own homes – whilst generally supported, people feel that present day social mobility often prevents this, that it is in reality not always practical. Many people are happy to shop or look in on neighbours but NOT to provide any form of personal care. Concerns expressed around the risks and fear of litigation, the need for Criminal Records Bureau checks and insurance.
  • Working in partnership/merging services with the NHS – supported so far through Ward discussions to date, in written feedback and at the People’s Panel community workshop.
  • Social workers working differently – many feel the role has become overly bureaucratic, sense that social workers are bogged down by paperwork and therefore not freed up to do the job.
  • Individual Budgets – support for individual budgets is evident, but people express concern about their practical application, the ability of some to manage the budget, potential exploitation misuse and abuse of budgets.
  • Providing proper transition between Children’s and Adults Services – has been supported across responses so far.
  • Specific detailed responses from sensory impairment charities to:
    • Protect services for deaf children, young people and families.
    • The Access to Education Sensory Team which provides a specialist service to visually impaired children in school.
  • Support for the suggestion that schools, universities, charities, and sports clubs should provide some of the council’s sports and leisure services and for the council to facilitate this.
  • Suggestions that we look at what is done in other cities, which have developed a “park culture” such as London.
  • Schools should do more to help with this agenda – education on diet, working across generations, opening up facilities.
  • Think differently about the Sport on offer – not just Rugby and Football.
  • Strong support for the Home Library Service – there are documents below containing 274 comments received between 21-25 October 2013.

The documents below contain comments that were received as of mid-October on the by email, post and Be Heard (the online consultation database for Birmingham’s public sector).

There's also a report (Final Summary of Service Review Feedback) which summarises all the feedback received.

Home Library Letters rec SR131065-SR131099 and SR131212-SR131341.pdf

 PDF (Size: 9.35 Mb Type: pdf )

Copyright:Birmingham City Council

Home Library Letters rec SR1310100-SR1310211.pdf

 PDF (Size: 5.52 Mb Type: pdf )

Copyright:Birmingham City Council

Final Summary of Service Review Feedback

 PDF (Size: 172 Kb Type: pdf )

Copyright:Birmingham City Council

Themed The Future City Council 180613 to 050813.pdf

 PDF (Size: 112 Kb Type: pdf )

Copyright:Birmingham City Council

Themed The Future City Council 060813 to 100913.pdf

 PDF (Size: 58.4 Kb Type: pdf )

Copyright:Birmingham City Council

Themed Adults Social Care 240613 to 240713.pdf

 PDF (Size: 261 Kb Type: pdf )

Copyright:Birmingham City Council

Themed Adults Social Care 250713 to 300913.pdf

 PDF (Size: 261 Kb Type: pdf )

Copyright:Birmingham City Council

Themed Education Services 120713 to 290713.pdf

 PDF (Size: 209 Kb Type: pdf )

Copyright:Birmingham City Council

Themed Education Services 300713 to 021013.pdf

 PDF (Size: 274 Kb Type: pdf )

Copyright:Birmingham City Council

Support 1 All responses redacted to 311013.pdf

 PDF (Size: 33.7 Kb Type: pdf )

Copyright:Birmingham City Council

Themed Sport and Physical Activity 220713 to 171013.pdf

 PDF (Size: 140 Kb Type: pdf )

Copyright:Birmingham City Council

Resilient City All responses redacted to 311013.pdf

 PDF (Size: 24.1 Kb Type: pdf )

Copyright:Birmingham City Council

Support 2 All responses redacted to 311013.pdf

 PDF (Size: 20.7 Kb Type: pdf )

Copyright:Birmingham City Council

Inclusive Economy All responses redacted to 311013.pdf

 PDF (Size: 15.3 Kb Type: pdf )

Inclusive Communities All responses redacted to 311013.pdf

 PDF (Size: 55.6 Kb Type: pdf )

Copyright:Birmingham City Council

Safe Clean Green All responses redacted to 311013.pdf

 PDF (Size: 23.2 Kb Type: pdf )

Copyright:Birmingham City Council