Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk



Service Improvements

Service improvements are brought about through listening to feedback from our customers. This provides information about what is working and what is not. It helps us identify existing and potential problems with our processes and procedures and highlights opportunities for staff development.

Overall, your feedback provides us with the information to evaluate the service we deliver, along with the skills and abilities of our staff that provide them.

Find out how to make your views known to us here.

Here are some of the ways your feedback has turned into service improvements in the last 12 Months.

1. We have amended several of our systems and processes so that communication and contact with our customers is improved and there is a more responsive update on progress.

2. We have introduced several new ways in which our customers can access both general information about the Planning process and specific information about their case.

3. We have used improvements in technology to introduce a more efficient way of working whilst on site.

Look how well we are doing


Service complaints received by us during an open Planning Application/Planning Enforcement Enquiry are generally responded to in the first instance by the case officer.

The number of Service Complaints progressed compared with all business interactions with customers is extremely low.

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Last Updated : 13th November 2014