Welcome to birmingham.gov.uk

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Welcome to birmingham.gov.uk

Customer Service Centres (formerly known as Neighbourhood Offices)

Birmingham City Council has a network of public offices across the city, which used to be known as Neighbourhood Offices. They are useful if you need help with a council service, however it is normally quicker and easier to find information and access our services online.

Many of the services available at our public offices are also available online:

If you are unable to resolve your query online, please call us on 0121 216 3030 and we will try to deal with your enquiry over the phone. If we can't help you by phone, we may be able to offer you an appointment with one of our advisors at your nearest public office.

Frequently Asked Questions

- Where is my nearest public office?

A list of our customer service centres and public offices can be found at the bottom of this page. If you aren't sure which office is closest to you, please use our map service my local information.

If you are unable to resolve your query online, please call us on 0121 216 3030 and we will try to deal with your enquiry over the phone.

- Do I need to book an appointment?

Not always. It may be possible for your query to be resolved using the website's search box (at the top of the screen) or A-Z function. Or we might be able to deal with your query over the phone.

If you are unable to resolve your query online, please call us on 0121 216 3030 and we will try to deal with your enquiry over the phone.

- How do I make an appointment?

Call us on 0121 216 3030 and explain what you need. They will check whether your enquiry can be dealt with online or over the phone, if not they will decide whether an appointment at a Customer Service Centre would be appropriate.

When you call to book an appointment, please have the following information ready:

  • which office you would prefer to visit
  • your council reference number, if you have one - this can be found on letters and bills from us.

- How long do I have to wait for an appointment?

If you can't resolve your enquiry on the website or over the phone then we will arrange an appointment for you at one of our public offices. Our aim is to provide you with appointment within 10 working days. A copy of our service standards is attached below.

- What if I need an emergency appointment?

Some enquiries are dealt with as emergencies and don't need an appointment, some homelessness enquiries for example. Please note that we now run our homeless services from three customer service centres across Birmingham – Erdington Customer Service Centre, Sparkbrook Customer Service Centre and Northfield Customer Service Centre.

- What do I do when I arrive for my appointment?

You may not need to queue when you arrive for your appointment, some offices have self-service check in kiosks which will be clearly signposted. Please check in using the kiosks where they are available using either your booking reference number or date of birth. This will let the advisor know you have arrived for your appointment.

If there are no kiosks, please report to reception to let them know that you have arrived.

You must arrive on time for your appointment or you will not be seen.

Customer Service Centres

Offices that you need an appointment to visit