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Welcome to birmingham.gov.uk



Private Hire Vehicles

Using Private Hire Vehicles
Private hire Vehicles must be pre-booked through a Private Hire operator. Failure to book in advance may lead to the driver, the vehicle and the passengers being uninsured.

Private Hire Vehicles cannot be hailed or flagged down under any circumstances.

How many passengers will they carry?
Private Hire Vehicles can carry four passengers although some e.g. people carriers can take more.

How much will the fare cost?
The City Council does not control Private Hire Charges but it is a condition that the fare table/ chart is displayed in the vehicle for public view. The fares are based on mileage and are calculated by the operator. You should agree the fare with the operator when booking the vehicle.

What about Safeguards?
All drivers are licensed by the Local Licensing Authority; their vehicles have undergone and passed stringent tests for roadworthiness.

What if I have a complaint?
If you are unfortunate enough to have cause for complaint about a Birmingham Licence holder; You may choose to take up your complaint with the driver directly or alternatively take note of the drivers name and badge number, vehicle plate number and / or vehicle registration number and contact the Licensing Enforcement Team on: 0121 303 9611, or in writing to the address below.

Hackney Carriage and Private Hire Licensing Team
Licensing Section,
Crystal Court,
Aston Cross Business Village,

50 Rocky Lane,
B6 5RQ

(Monday, Tuesday & Thursday 9am-4pm
Wednesday 10am-4pm
Friday 9am-3.30pm)
Please note that ALL licensing applications will be dealt with by pre-booked appointment only.

Telephone: 0121 303 8442
Fax: 0121 303 9796
e-mail: licensing@birmingham.gov.uk