Birmingham City Council

Training Programme

Please click here to see a full catalogue of training courses available to staff from Customer First.

Lead your team to excellence in customer service - full details

____________________________________________________________________________

Achieving excellence in customer service - module 1 - full details

____________________________________________________________________________

Achieving excellence in customer service - module 2 - full details

______________________________________________________________________________

Customer First managers engagement - full details

_______________________________________________________________________________

Customer First staff engagement - full details

To view or dowload joining instructions please click on the link below:

Joining Instructions for Soft Skills Training: New Horizons