Licensing Services Customer Feedback
We want to hear your comments about the services we provide, whether these be comments, complaints or compliments. This will help us to ensure that we are catering to customer needs as far as possible and improve our services accordingly. We try to ensure that the services we provide meet your needs and expectations but we recognise that occasions can arise when our service falls below the high standards we set ourselves. Our Your Views are Good News form enables you to bring such matters to our attention. It is important that you provide us with as much detail as possible about what has happened. We can investigate but cannot respond to anonymous complaints.
Satisfaction with the Overall Quality of Service received by Businesses (Hackney Carriage and Private Hire) who contacted Licensing in relation to Licensing matters. Licensing deal with the issue and renewal of all licences in the city for hackney carriage and private hire vehicles, drivers and operators. The graph demonstrates the overall satisfaction level of these customers with the service they receive from Licensing.
Business Satisfaction with theOverall Quality of Enforcement (Hackney Carriage and Private Hire) Activities by the Licensing Service
The Licensing service undertakes enforcement activities in relation to the legislation and licence conditions applied to the hackney carriage and private hire businesses. The graph demonstrates the overall satisfaction of these customers with the enforcement activities of the Licensing service.