Training Materials
A number of documents have been created to support the Customer First Customer Service soft skills training programme. These documents are provided here for your reference. We will be updating these throughout the programme so don't forget to keep checking them.
The Customer First DVD
Call-Click-Visit: What's Customer First All About
Customer Services Soft Skills PresentationCustomer First Engagement Introduction Slides
Achieving Excellence In Customer Service - Module 1 slides
Customer Services Soft Skills Training Workbook
Step into the Customer Experience
Achieving Excellence in Customer ServiceLead your team to Excellent Customer Service
Customer Services Soft Skills Training Forms
Evaluation Form