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Trading Standards - Product Safety

WARNING Safety Balance boards

We have suspended the supply of a number of hoverboards/balance boards from local importers. Consumers should check the safety of their hoverboards with their retailer. Great care should be taken when charging hoverboards; they should not be left unattended or overnight. Please see press releases and links for more information.



Throughout the year Trading Standards conduct surveys on various product categories. This is to check for sharp edges, toxic material and other issues that would cause health and safety concerns.
This page provides information and advice about how you can better ensure that you purchase products that are deemed safe.

We conduct surveys on particular product categories throughout the year. We also respond to complaints brought to us by members of the public. We may arrange for products to be tested in a laboratory to see if they comply with safety standards. If they don't, we can bring this to the attention of the manufacturer and may even bring a prosecution in serious cases. Where we find unsafe goods on sale officers have the power to seize them and remove them from sale. Advice is given to local producers and importers on safety matters.

Examples of common safety problems are:

  • Sharp edges or points on toys
  • Toys with small detachable parts which could choke
  • Badly designed or constructed electrical items
  • Toys with toxic metals such as lead in the paint

If you have a problem, which you believe could be a safety issue, it is important to bring it to our attention. You can do this by letter, telephone, fax, or e-mail. It will be helpful, but not essential, to retain any packaging, instructions, receipt and other relevant information.

If you have any queries, or would like to make a complaint you can contact the Citizens Advice consumer helpline on 03454040506 or visit www.adviceguide.org.uk

If you are buying toys as presents for children, the Royal Society for the Prevention of Accidents has some useful advice.

  • Only buy toys from recognised outlets and take extra care buying from car boots or jumble sales.
  • Look out for the CE symbol and the British Toy and Hobby Association 'Lion Mark' and details of who made the toy and where.
  • Check the age range and make sure it is suitable for the recipient. Take extra care with toys for children under three years, who are most at risk of choking.
  • Watch out for young children playing with older children's toys.
  • Look at the toy and check for loose hair, small parts, sharp edges and points.
  • Make sure that garden swings and slides are robust and secure and are not a strangulation hazard.
  • Check toys regularly for wear and tear and repair or dispose of them when necessary.
  • Keep area where children play tidy and hazard free.
  • Follow the instructions and warnings provided with toys.
  • Supervise young children at play.

For more information on Product Safety visit Business Companion Product Safety

For more information on age restricted products visit Underage Sales.

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