Birmingham City Council

Performance Monitoring Sub Group

The Performance Monitoring Service Improvement Group helps the department to understand what tenants and leaseholders think about its performance.

The group was set up by the City HLB to ensure that tenants and leaseholders have a greater say in the management of their homes and of the services they receive from Birmingham City Council.

The group gets involved in monitoring performance against the Performance Improvement Plan (which is the department's formal plan to improve services) and the Tenants' Quality Promise (the department's performance promises to tenants and leaseholders, attached below). Often this involves discussing performance issues with senior managers from the department; making decisions and recommendations to City HLB and helping to develop and improve the performance information provided.

The group also plays its part in reviewing the targets and performance indicators the department monitors, and regularly reviews the Tenants' Quality Promise to ensure that it is relevant and up to date.

Find out more about Service Improvement Groups.