Welcome to birmingham.gov.uk

Welcome to birmingham.gov.uk

Revenue and Collection Service

The Revenue and Collection Service collects rent and service charges from our customers.
We make sure that payments can be made using a method that suits you. We also offer advice and support based on your personal circumstances, if you find it difficult to make payments.

The Revenue and Collection Team are responsible for ensuring the annual rent notification is implemented. We are responsible for collecting Shared Equity rents and Sundry Debt charges, both of which are explained below. We are part of the Homes and Neighbourhoods Directorate, and are also responsible for:

  • checking that you are charged the correct amount of rent
  • maintenance of general rent accounts
  • ensuring that your rent account is accurate
  • ensuring that rent payments you make show on your rent account.

Rent and service charges

What are service charges?

How will I know what my new rent and service charges are each year?

If I pay too much rent and service charges can I have a refund?

For more information on your rent and service charges please visit our Rent and Debt Collection Frequently Asked Questions page.

Sundry debts

What is a Sundry Debt?

How will I know that I have a Sundry Debt?

What if I cannot pay my Sundry Debt?

Can I be taken to court if I do not pay my Sundry Debt?

I have received a letter stating that I am being taken to court due to non-payment of my Sundry Debt. What should I do?

I have missed payments with my court order. What should I do?

If I pay too much on my sundry debt, can I have a refund?

Shared equity rent accounts

What is a Shared Equity rent account?

How can I pay my Shared Equity rent and Sundry Debt accounts?

What can I do if I have lost my rent payment card?

What should I do if I cannot pay my Shared Equity rent account?

Can I be taken to court if I do not pay my Shared Equity rent account?

Other

Can you help me if English is not my first language?

Who can I contact if I want to know more about my rent and service charge calculation?

Who do I contact if I do not agree with my Sundry Debt charge?

Who do I contact if I want to know more about my Shared Equity rent account?