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Birmingham City Council

FAQ Help for Homeless People

What do you mean by ‘help for homeless people’?
If you believe you have nowhere to live or are about to lose your home we can help. This service is called the Home Options scheme. You can access this support via our neighbourhood offices.

These Frequently Asked Questions explain how we can help you if you are threatened with homelessness.

How can I prevent myself from becoming homeless?
What happens after I make my homeless application?
Who do I contact for help and information relating to the progress of my homeless application?
What do I do if I disagree with the decision made on my homeless application?
I have asked for the decision on my application to be reviewed. How long will it take to complete the review?
If I have a problem with my temporary accommodation, who do I contact for assistance?
How many offers of temporary accommodation will I be made?
How many offers of permanent accommodation will I be made?
Once I have a permanent property to move into, how quickly do I have to leave temporary accommodation?

How can I prevent myself from becoming homeless?
Initially you will need to telephone or visit your local neighbourhood office to make a Home Options appointment. They will offer advice and assistance and find out more about your housing need. They will look at helping you to stay in your current accommodation, or offer other options to help you to find a home. If a homeless application is required, they will arrange this for you.

If you are homeless and have nowhere to stay, we may be able to give you temporary accommodation. We will notify you on the same day of our decision as to whether we have a legal duty to offer you temporary accommodation.

What happens after I make my homeless application?
Once you make a homeless application, Birmingham City Council is required to undertake an investigation of your homeless circumstances and provide you with a decision as to what duty is owed to you. We aim to give you a decision in writing within 33 working days of your application. If it is going to take longer than this, we will write to tell you.



Who do I contact for help and information relating to the progress of my homeless application?
You can telephone the homeless service on 0121 303 7410, or email homelessservice@birmingham.gov.uk.

You can also contact your local neighbourhood office who can make these enquiries on your behalf.

What do I do if I disagree with the decision made on my homeless application?
There are certain instances where you may be able to ask for a review of our decision, which you can request by contacting the homeless service on 0121 303 7410. Alternatively, your local neighbourhood office will be able to offer further assistance.

I have asked for the decision on my application to be reviewed. How long will it take to complete the review?
We aim to finish the review of our original decision within 56 calendar days of receiving your request. If this takes longer, we will contact you to agree more time for us to make a decision.

If I have a problem with my temporary accommodation, who do I contact for assistance?
The Temporary Accommodation Team will be able to assist you. You can call them on 0121 303 1111 or 0121 464 6381. Alternatively you can email houtemporaryaccommodationteam@birmingham.gov.uk.

Alternatively, you can contact your local neighbourhood office.

How many offers of temporary accommodation will I be made?
You will be made one suitable offer of accommodation, which can be anywhere in the Birmingham.

How many offers of permanent accommodation will I be made?
After we have made a decision on your homeless application, if we decide that we have a legal duty to assist you, we will make one offer of accommodation to you.

Once I have a permanent property to move into, how quickly do I have to leave temporary accommodation?
When you accept an offer of permanent accommodation, you will be given a Tenancy Start Date. It is unlikely that Housing Benefit will be paid on two properties, so you will need to move into your new home on the stated Tenancy Start Date. Failure to do so will result in rent being charged on both your temporary accommodation and permanent address, which you will be responsible for paying, and you will be asked to leave your temporary accommodation.