Please be aware that due to industrial action some council services may be disrupted on Thursday 10 July.

Birmingham City Council

Resident Involvement Service Standards

The Resident Involvement Service Standards were put together in August 2009 and have been developed in consultation with customers.

The leaflet below sets out what you can expect from us when you are using the Resident Involvement service

We will monitor our performance against these services standards and share the results with the users of this service. We will review our service standards annually.