FAQ Empty Property Repairs
If you have a question about repairs that need to be carried out to council property that you are currently living in, please see our repairs page.
We will arrange for and pay for necessary work to make our empty properties suitable for use, up to our Empty Property Repair Standard.
Before you view the property, we will give you a leaflet explaining the level of repairs that are covered under the Empty Property Repair Standard. You can expect work to be carried out to ensure that you have cooking facilities, bathroom facilities, gas, electric, heating, hot water, doors that are good working order and windows that are watertight.
When you move into your property, we guarantee there will be a gas or electric cooker point in the kitchen. If the property already has a gas cooker point, we cannot fit an electric cooker point for you. The viewing officer will advise you of the cooker point facilities available when you are shown the property.
Before you move in, we will remove all rubbish from the garden and fill in any former garden ponds. If the garden is severely overgrown we may arrange to have it cut back, but otherwise garden maintenance will be your responsibility.
If you require a repair, you should telephone the contact centre on 0800 073 3333.
There are also a number of repairs that tenants are responsible for themselves. These are outlined in your Conditions of Tenancy.
If you would like to find out more about this role and other ways you can get involved, such as through Housing Liaison Boards, please telephone your local team on one of the numbers listed below.
Edgbaston: 0121 303 5359
Erdington: 0121 303 7048
Hall Green: 0121 675 6098
Hodge Hill: 0121 303 7128
Ladywood: 0121 675 9903 or 0121 464 1614
Northfield: 0121 464 3492
Perry Barr: 0121 303 5567
Selly Oak: 0121 464 3626
Sutton Coldfield: 0121 303 7048
Yardley: 0121 464 1615