Welcome to birmingham.gov.uk

Due to essential maintenance the online account may not be available between 18:00 hours and midnight.
Apologies for any inconvenience caused.

Welcome to birmingham.gov.uk

FAQ Estate Management Grounds Maintenance

What do you mean by ‘grounds maintenance’?
Grounds maintenance refers to the upkeep of amenity land that is the responsibility of the Homes and Neighbourhoods Directorate. This involves grass cutting, tree maintenance, shrub bed maintenance and the pruning of hedges.

These Frequently Asked Questions explain more about the core grounds maintenance services that we offer. Sheltered housing sites have an enhanced maintenance programme.

Who is responsible for grounds maintenance in the area where I live?
Who delivers the grounds maintenance service?
How often is the grass cut?
Why don’t you arrange to remove the grass cuttings after mowing?
How often are hedges cut in the area where I live?
How often do you prune the shrubberies in the area where I live?
How is the growth of weeds controlled in the area where I live?
Who do I contact if I have a concern about Japanese Knotweed?
Who maintains and checks the outdoor children’s play areas in parks?
Who maintains the parks’ sports pitches?
Who is responsible for tree maintenance in the area where I live?
Who currently delivers the tree maintenance service in the area where I live?
Who do I contact if I have a problem with a tree outside my property?
Who do I contact if I am a council tenant and I have a problem with a tree in my garden?
How can I become more involved in helping to the monitor the grounds maintenance service?
Where can I get more information or how can I share my views about this service?

Who is responsible for grounds maintenance in the area where I live?
Birmingham City Council's Parks and Nature Conservation division oversees grounds maintenance within housing areas.


Who delivers the grounds maintenance service?
The following service providers deliver the grounds maintenance service within the following housing areas:

Glendale Services: Perry Barr, Sutton and Erdington
Birmingham Parks & Nurseries: Northfield, Edgbaston and the City Centre, plus all golf courses and strategic parks
Quadron Services: Hall Green, Selly Oak, Yardley, Ladywood and Hodge Hill.


How often is the grass cut?
The grass is cut between April and October each year, a maximum of 12 times. The core standard for grass cutting in most areas is every two weeks on a named day, but the day can change depending on the weather conditions. During the late autumn, the edges between grassed areas and hard areas will be trimmed.

The enhanced service that is provided to sheltered housing schemes includes a maximum of 21 cuts (each year) on a named day, but the day can change depending on the weather conditions. As with the core standard, the edges between grassed areas and hard areas will be trimmed in the late autumn.


Why don’t you arrange to remove the grass cuttings after mowing?
There are millions of square metres of frequently maintained lawns throughout Birmingham. The equipment required for the collection and removal of grass cuttings would more than treble the costs of this service.

The service provider is required to sweep or blow any cuttings that get transferred to footpaths back onto the mown lawn at the time of cutting. Litter is removed from lawns before mowing so that it is not cut up and spread by mowing machines.


How often are hedges cut in the area where I live?
Hedges are cut up to three times a year, depending on the species, to remove the previous year’s growth. Hedge cutting is carried out following the end of the main bird nesting season in July.

Most hedges are maintained to a maximum height of two metres.


How often do you prune the shrubberies in the area where I live?
Shrub areas are pruned once in winter (October – March) and once again in summer (April – September). The method of pruning will ensure that the overall appearance of the shrub bed is retained, and that all deadwood and diseased material is removed. Weeds, litter and debris are also removed at the time of pruning. Missing shrubs will be replaced and the beds will be mulched or cultivated.

The enhanced service that is provided to sheltered housing schemes includes an additional four visits in summer.

The removal of any litter and debris during the rest of the year remains the responsibility of the respective landowner, e.g. Highways for verges and central reservations, Homes and Neighbourhoods for housing scheme areas.


How is the growth of weeds controlled in the area where I live?
The control of weeds within maintained areas (shrub beds, drying areas and paths) and other areas such as grass verges and within parks is carried out by our grounds maintenance service providers using environmentally friendly, but effective, herbicides. The herbicides break down into harmless substances when they come in contact with soil.

The Highways Department controls weeds on paved areas along highways. You can make a request for weed spraying via the online form on their web page www.birmingham.gov.uk/cleancity.


Who do I contact if I have a concern about Japanese Knotweed?
Japanese Knotweed is such an invasive and damaging plant that it is controlled by law. There is further information on www.birmingham.gov.uk/knotweed-report, and if there is a problem with Japanese Knotweed on land owned by Birmingham City Council, you can notify us using the online report form. You can also telephone us on 0121 464 8728.



Who maintains and checks the outdoor children’s play areas in parks?
The play areas are inspected at least three times a week by our service providers. These visits involve:
• a visual inspection of equipment – any problems are reports to the Parks Playground Services who can repair or replace damaged equipment.
• the surfaces being swept – debris is removed or raked away.
• removal of graffiti (unless the paint used requires additional cleaning resources).

The playground services engineers also carry out a monthly inspection to check the workings and safety of the equipment.

Regrettably, some of our children’s play facilities are subject to frequent vandalism, including fire damage. Due to the high cost of play equipment and our limited finances, in some cases we may only be able to make vandalised areas safe, and will not be able to replace equipment immediately.


Who maintains the parks’ sports pitches?
The Parks Service arranges for the football and rugby pitches to be remarked weekly throughout the winter. It also allows for additional maintenance such as overseeding and pitch spiking during the optimum periods. Posts are usually removed and repainted at the end of the season.

During the summer months a high maintenance programme exists for cricket and bowls pitches around the Birmingham parks.


Who is responsible for tree maintenance in the area where I live?
Birmingham City Council’s Parks division is responsible for all tree stock, including those on Homes and Neighbourhoods amenity land.

Who currently delivers the tree maintenance service in the area where I live?
The following service providers deliver the tree maintenance service for Birmingham City Council:
• Gristwood and Toms for the south of Birmingham
• Central Trees for the north of Birmingham.


Who do I contact if I have a problem with a tree outside my property?
You can telephone Parks Services on 0121 464 8728 or submit a request on the online form on their web page www.birmingham.gov.uk/trees.


Who do I contact if I am a council tenant and I have a problem with a tree in my garden?
You should contact your local housing team so that they can provide some advice and undertake an initial inspection. Contact details for local housing teams are as follows:

Erdington, Perry Barr and Sutton Coldfield 0121 303 7048
Ladywood 0121303 0419
Hodge Hill 0121 303 7250
Yardley 0121 303 5054
Hall Green and Selly Oak 0121 303 8905
Northfield 0121 464 7297
Edgbaston 0121 303 9724


How can I become more involved in helping to the monitor the grounds maintenance service?
There are lots of ways for tenants to get involved in how our services are delivered. Some examples include:
• conducting estate walkabouts/assessments
• joining local residents groups
• attending local events and open days.

We are always looking for tenants to share their views with us. If you want to find out more, visit: www.birmingham.gov.uk/getinvolved or telephone your local housing team (see above).


Where can I get more information or how can I share my views about this service?
You can telephone 0121 464 8728 or visit www.birmingham.gov.uk/groundsmaintenance.

For information about trees on City Council owned land please visit: www.birmingham.gov.uk/trees.

For information about Birmingham’s parks, please visit: www.birmingham.gov.uk/parks.