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Birmingham City Council

FAQ Estate Management Estate Walkabouts and Estate Assessments

What do you mean by ‘estate walkabouts and estate assessments’?
An estate walkabout is where housing staff and tenants come together on a joint inspection in the neighbourhood to identify areas that need repairing or improving.

During estate assessments, which happen twice a year, the group does a walkabout and scores the standard of the local neighbourhood and its services.

These Frequently Asked Questions explain more about estate walkabouts and estate assessments.

How often do the walkabouts happen?
What is the purpose of estate walkabouts and assessments?
What sorts of things are covered in the estate walkabout or assessment?
Why do you want tenants involved?

How can I become more involved in helping to monitor services or take part in estate walkabouts and assessments?
How else can I share my views with you?
Who do I ask if I want to get involved in estate walkabouts and assessments or if I have any more questions about estate walkabouts and assessments, or other services in my neighbourhood?

How often do the walkabouts happen?
They normally take place every four weeks. This means that we can look at what progress is being made in making your neighbourhoods better places to live.

Twice a year, the walkabout will double up as an assessment.

What is the purpose of estate walkabouts and assessments?
We think that it is important for housing staff and local tenants to work closely together to make the neighbourhood a better place for people to live.

Estate walkabouts and assessments give local tenants a chance to say what they think of the local area and services and how things are done. Working with housing staff, tenants can identify important issues and agree actions and priorities.

What sorts of things are covered in the estate walkabout or assessment?
It really depends on the issues that are most important to local tenants – this is your chance to influence how things are done.

You may look at local services like grass cutting, recycling and cleaning or discuss issues such as security or antisocial behaviour.

Why do you want tenants involved?
We want to deliver local services and priorities that best meet our tenants’ needs. We can only do that if we work closely together with our tenants, listen to our tenants and give our tenants a real say in how things are done.

How can I become more involved in helping to monitor services or take part in estate walkabouts and assessments?
There are lots of ways for tenants to get involved in how the service is delivered. Some examples include:

  • conducting estate walkabouts/assessments
  • joining local residents groups
  • attending local events and open days.

We are always looking for tenants to share their views with us. If you want to find out more, visit: www.birmingham.gov.uk/getinvolved.


How else can I share my views with you?
We regularly undertake tenant satisfaction surveys and we would encourage you to take part. This is important because we need to know what our tenants think about the service and things that you may want changing.


Who do I ask if I want to get involved in estate walkabouts and assessments or if I have any more questions about estate walkabouts and assessments, or other services in my neighbourhood?
Depending on where you live, you can telephone us on one of the numbers below:

Erdington, Perry Barr and Sutton Coldfield 0121 303 1952
Ladywood 0121 464 1614
Hodge Hill 0121 303 7128
Yardley 0121 464 1615
Hall Green and Selly Oak 0121 675 6098
Northfield 0121 464 3492
Edgbaston 0121 303 5359

You can also visit our web pages at www.birmingham.gov.uk/yourestate.


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